Terms and Conditions 2025/2026
Cancellation policy (Flexible rate**):
- You can cancel free of charge up to 48 hours before your arrival date*.
- In case of cancellation within 48 hours before the arrival date* or in case of no-show, 100% of the reservation amount will be charged.
Cancellation policy for small groups. From 5 to 10 rooms. (Flexible rate**):
- You can cancel free of charge up to 30 days before your arrival date*.
- You can cancel your reservation free of charge up to 14 days before your arrival date*. We will only charge a one-time €50 administration fee.
- In case of cancellation within 14 days before the arrival date* or in case of no-show, 100% of the reservation amount will be charged.
Cancellation policy for large groups of 10 or more rooms (Flexible rate**):
- Up to 30 days before your arrival date*, you can cancel your reservation almost free of charge. We will only charge a one-time €50 administration fee.
- Up to 14 days before the arrival date* we will charge 25% of the reservation costs.
- In case of cancellation within 14 days before the arrival date* or in case of no-show, 100% of the reservation amount will be charged.
Cancellation Policy (Non-Refundable***):
- Your reservation is booked at the Non-Refundable rate. You can no longer cancel your reservation free of charge.
Cancellation Policy for Packages:
- All packages and special offers not marked “Flex Rate” or “Flexible Rate” automatically fall under the “Non-Refundable” rate.
* The arrival date is the 1st day of your reservation.
** Flexible rate is also referred to as “Flex Rate” in the system and/or confirmations
*** Non-refundable is also indicated in the system and/or confirmations as “Non-Ref”