Terms and Conditions 2025/2026

Cancellation policy (Flexible rate**):

  • You can cancel free of charge up to 48 hours before your arrival date*.
  • In case of cancellation within 48 hours before the arrival date* or in case of no-show, 100% of the reservation amount will be charged.


Cancellation policy for small groups. From 5 to 10 rooms. (Flexible rate**):

  • You can cancel free of charge up to 30 days before your arrival date*.
  • You can cancel your reservation free of charge up to 14 days before your arrival date*. We will only charge a one-time €50 administration fee.
  • In case of cancellation within 14 days before the arrival date* or in case of no-show, 100% of the reservation amount will be charged.

Cancellation policy for large groups of 10 or more rooms (Flexible rate**):

  • Up to 30 days before your arrival date*, you can cancel your reservation almost free of charge. We will only charge a one-time €50 administration fee.
  • Up to 14 days before the arrival date* we will charge 25% of the reservation costs.
  • In case of cancellation within 14 days before the arrival date* or in case of no-show, 100% of the reservation amount will be charged.

Cancellation Policy (Non-Refundable***):

  • Your reservation is booked at the Non-Refundable rate. You can no longer cancel your reservation free of charge.

Cancellation Policy for Packages:

  • All packages and special offers not marked “Flex Rate” or “Flexible Rate” automatically fall under the “Non-Refundable” rate.

 

* The arrival date is the 1st day of your reservation.

** Flexible rate is also referred to as “Flex Rate” in the system and/or confirmations

*** Non-refundable is also indicated in the system and/or confirmations as “Non-Ref”